Service Desk Assessment

Service Desk Assessment

Please take our Service Desk AssessmentAnswer a few questions and see how your existing service desk stacks up with the industry.

-Name & Email Address

1Which of these selections most closely resembles the number of hours your Service Desk is staffed each week?
2How many FTE are required to fully staff your Service Desk?
3How many encounters (tickets) are handled by your Service Desk each month?
4Does your Service Desk resolve technical, clinical or both types of calls?
5What is the Average Speed to Answer calls from users on your Service Desk?
6What Percentage of calls coming in to your Service Desk are abandoned each month?
7What is your overall First Level Resolution rate for your Service Desk?

 

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