Clinical Concierge

I have virtually no downtime during patient care. He (Kailo Concierge) provides outstanding service to us so that we are able to seamlessly provide outstanding service to our patients.

Vice Chief of Staff and Director of Naturopathic Medicine

Our Concierge fixed 3 problems this week for me alone allowing me to get back to patient care and kept the patient and their family from waiting.

Intake Physician, Western Regional Medical Center
Kailo's Clinical Concierge is a hands-on solution for addressing clinician desktop support issues. The goal of the program is to improve efficiencies so the focus can be on their patients.
HDI CSAT Elite
Kailo has been inducted in the HDI Elite 50 recognizing outstanding technical service and support centers worldwide.
We have found that clinicians and their staff often do not report common issues such as PCs freezing, trouble logging in, and application updates that affect computer performance. Often times, clinicians respond by rebooting the computer, sometimes repeatedly, or to simply let the problem fester compounding the issue. Understandably, physicians and clinicians do not have time to contact the service desk for support while serving patients. The result can be a decrease in efficiency and at times an interruption in patient care.

We hire, train, and manage support staff that not only provide excellent service but also are able to proactively address unreported issues, prevent future complications, and identify training opportunities to reduce user error.
A New Take on Desktop Support
In Cancer Treatment Centers of America's case, Kailo's Clinical Concierge identified desktop computer issues, 80% of which would never had been reported. In only one month more than 800 service issues were closed allowing for smoother operations, greater stakeholder satisfaction, and better patient care. Download case study to read the results.
Reporting
As a demonstration of our tailored services, we produced a comprehensive monthly report crafted specifically to the client. Kailo produces more than 20 reports including:
Service Desk Performance Metrics
Kailo's role is to eliminate technology obstacles so our client's staff and clinicians can focus on what matters most - the health and well being of their patients.

the human factor

We believe healthcare’s greatest opportunity is innovation, whether it’s a new approach to solve a complex problem or successfully implementing a new technology. For Kailo, innovation and technology are exciting. But, those things alone are not worth much without talented people to back it up; we call this “theHUMANfactor”

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We Are Not Numbers (and neither are you)

This picture wall represents the diversity of the Kailo team. Each member of our team selects a picture that represents him or her in some way. Like our clients, our team members are unique. Their personalities and stories make them who they are and give them a distinctive quality. They do more than simply close tickets; they build relationships.

This is what separates "good" from "great".